Shipping Policy
Elems Store is committed to excellence and the full satisfaction of our customers.
We proudly offer shipping services. Be assured, we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that impact delivery times.
Delivery Country
We provide free worldwide shipping.
Order Cut-off Time: Monday to Friday: 5:00 PM (GMT) Greenwich Mean Time (London).
Shipping Time
Delivery Time: Handling time + Transit time
Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 6-12 days
Shipping Charge:
We offer free shipping
We will make reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of purchase. If an item is delivered, we will inform you immediately and use reasonable efforts to minimize the delay.
Shipping Method:
We mainly use DHL, FedEx, or USPS to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider.
Tracking:
We offer tracking so you can follow its adventures until it reaches you.
Undeliverable Packages:
Suppose a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer. In that case, the customer will be responsible for additional shipping costs incurred when reshipping the package.
What if my item is lost in transit?
While we hope this never occurs, if your item does not make it to you, please reach out to us at hello@elemslondon.com, and we will work to resolve the issue.
Happy shopping, and keep those smiles coming!
Contact Information:
Company Name: Mind Medics Ltd.
Website Name: Elems Store
Phone: +44 203 488 0088
Email: hello@elems-store.com
Address: 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ
Customer Support Hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday)
Response Hour: We aim to respond within 24 to 48 hours.